Weight: 230 lbs.
Just when you think that all hope for fairness and human kindness is lost, you go and have a good day that redeems your faith in all of the above.
After my telephone call to the bank about the ongoing “thievery”, I was actually calm and relieved, as I felt that I had (finally) spoken to someone both knowledgeable and sympathetic. She reassured me that this issue would be resolved within 24 hours, and that all I needed to do was to go to our local branch, and (re)file certain dispute forms which the branch could then fax straight to their card services department. I revisited the issue of what had gone wrong and the poor advice that we seem to have gotten thus far, and she was apologetic and helpful.













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